2018 2014
Jan Mar Apr Jun 
2013 1900 
Why Don't We Finish Anything?

Why Don't We Finish Anything?

Every once in a while I observe something in everyday life that makes me ponder things. I know, deep...huh?  Yesterday I was making a quick trip to the restroom and as I walked by our laundry department and noticed two 50 lb buckets of laundry soap.  One of the buckets had about one cup in it while the other had almost 50 lbs left in it.  Why not finish one bucket first...or dump the small amount remaining in it before starting to use the new bucket?!  I'm sure there's no way I could understand the pain and suffering involved with lifting the 8oz portion and pouring into the full bucket.














Fast forward to this morning when I was getting a bowl of cereal and I noticed we had several boxes of cereal in the pantry...but most of them had less than one serving in them!  What the hell?!  I never leave a single Cheerio in the box or a crumb on my plate, or a single drop of beer or soda in a can.  Was I raised different?

As I'm writing this post, I started thinking about last night where I was working on our basement bathroom.  I spent several hours removing old lights and cabinet doors, etc... but then I didn't take the 90 seconds to return my tools to the garage where they belong?  Now, when I stomp around the house and complain about not being able to find my tools, I'll remember I left them in the basement bathroom and laugh at myself after first blaming my children.


How does all of this pertain to dry cleaning and laundry?  It doesn't...but it was bothering me.  

Pickup & Delivery

French Benefits of Being a Driver

It's getting warmer and the huge amounts of blue bags coming through our doors says it is FINALLY spring.  As I see all the bags piled up in our laundry bins, it reminds me of some of the funny/weird stuff our drivers see on a regular basis...and I'm sure they don't tell anyone about some of it!  In case you didn't know it, PEOPLE ARE WEIRD!!!  Some examples...

  • Answering the door naked or partially naked.  If I hadn't see it (or maybe I should say "them") myself I wouldn't believe it.  The one experience I had is one that I wish I didn't have! This woman showed me her boobs on accident and she is still a customer so I have to think about them every time I see her.
  • Our guys have told me multiple stories about women that answer the door in towels or bath robes that are open showing full frontal nudity. Really!?  That is why our drivers now wear cameras on their hats (just kidding).  First of all, our guys don't ring doorbells typically so the exhibitionist is laying in wait for the guys to show up.  Weird!  To date, I don't have any reports of dudes answering the door naked.  Probably because they don't have a fluffer to get them ready for the delivery guy.  Did I just say that?
  • We've helped people move furniture, start cars, tow their car out of their snowy driveway, catch runaway dogs, get tours of their homes, etc...  Most are just friendly things that you'd expect but some are flat out strange.

What's the weirdest thing you've ever done to a delivery person?  If you don't get offended easily you can do a search online for some examples.  The number of ladies that answer the door naked or partially naked is astonishing and it must be true because it's on the world wide web. 

Don't feel pressured to answer the door naked...but DO remember to leave your bag out for the Hangers driver.  

March was "Hug Robert Bixler" month.  Please report to me if you actually got to hug him.  If you did, I might even sing you a verse of "Big John" with the words "Big Bix" instead.  

Before & After

This blog posting reminds me of my first real job at DirectoriesAmerica...Sprint's (then United Telecom's) division that published telephone books.  For you young readers, a telephone book was a paper book with everyone's telephone number and address in it and it came out once per year with updated information.  Anyway, we had an advertiser that operated a hair replacement clinic and he wanted to put "before & after" pictures in his ad.  Well, we accidentally (at least I think it was an accident) flip-flopped the pictures so the before picture had a handsome, smiling man with a full head of hair and the after picture had a pathetic looking, melancholy (I mean, how could you possibly be happy if you are bald?) man with no hair.  At first, the advertiser was pissed but after it received all kinds of news coverage, he was the happier than the guy who had his hair replaced.  I digress.  

Last weekend, I'm at my parents farm and, of course, my dad pulls out a jacket that he's had since Carter was president and has never had it cleaned.  It had old manure (poop), oil, blood and all kinds of food and general soil.  "Joe, do you think your cleaners can do anything with this?"  I detected a tone of "this thing is toast but I'm an older man that can afford a new jacket but why should I spend a dime on something new if I can keep using this old thing?"  I'm sure you've heard that tone before from your parents.  I took it as a personal challenge to see what could be accomplished.  Look at the results!





Kansas Environmental Tax

Oh, the drama...

Hangers has been open for 10 years and for 10 years we've never charged an environmental tax in the state of Kansas.  We were specifically given a waiver by the state because we don't do any cleaning in the state and we don't use any cleaning solvents like perchloroethylene, which is the nasty stuff that many other cleaners use.

On November 18, 2013 I received a call from a representative at the Kansas Department of Revenue.  The representative said he was calling in response to a competitor that saw one of our marketing pieces that stated Hangers does not charge environmental tax.  Gee, I wonder which competitor did that?!  Could it be someone with deep pockets and friends in Topeka and DC?

On December 2, 2013 I received a letter from the state of Kansas that rescinded our waiver to not collect environmental taxes.  Ironically, it was written by the exact same person that gave us the waiver many years ago! 

Hangers appealed the decision using what seemed to be pretty sound logic.  Here's an excerpt from our appeal:

As I pointed out in my 2007 letter and recently discussed on the phone with you, my company does all of the cleaning for our customers in the state of Missouri.  We do not own or lease any property in the state of Kansas so it would be impossible for us to contaminate anything in Kansas.  Per K.S.A. (Kansas Statute Annotated) “Any rules and regulations so adopted shall be reasonably necessary to preserve, protect and maintain the waters and other natural resources of this state and reasonably necessary to provide for prompt corrective action of releases from drycleaning facilities."

Furthermore, Chapter 65 of the statute (65-34,150) reads “Subject to the provisions of K.S.A. 65-34,152, and amendments thereto, there is hereby imposed an environmental surcharge in the form of a gross receipts tax for the privilege of engaging in the business of laundering and drycleaning garments and other household fabrics in this state." Again, we are not doing any cleaning in the state.

You mentioned that any drycleaning retailer that collects and pays sales tax in Kansas, which Hangers does, needs to also collect and pay the environmental tax.  I understand the logic but disagree with it.  Hangers uses the roads and infrastructure in Kansas to conduct our pickup & delivery business so it makes sense that we would have to collect and pay sales tax.  However, the same logic does not apply to the environmental tax since the money will be used to clean up contaminated sites in Kansas and we, without question, will never contaminate the state of Kansas with drycleaning solvents or other hazardous waste.

Unfortunately, on February 13, 2014 we received a letter from Kansas indicating that we lost our appeal.  Here is part of their rationale:

Currently, because you provide dry cleaning services to individuals in Kansas you are "engaged in the business of laundering and dry-cleaning this state." This surcharge is to be applied for the privilege of doing so and therefore the fact your business is not domiciled in the state does not exempt you from collecting this tax at the time of sale.

So, my interpretation of this letter from Kansas is basically that we can appeal and spend all the money we want...but we are NOT going to win.  Even if we got a judge or some other impartial arbitrator to rule in our favor, the Department of Revenue would simple re-write the statute to ensure they got their money. 

Sadly, we decided to give up the fight and are now charging an environmental tax on our cleaning, for Kansas customers only, that is neither environmentally harmful nor done in the state of Kansas.

Goldies Farmhouse Restaurant

Today is Martin Luther King, Jr. Day.  Having the strange brain that I have, I started giggling this morning when I put on my Doc Marten's shoes because of the similarity of the brand name to Dr. Martin Luther King.  I told Keri in our office about it and she tweeted it.  The pathetic part of this story is that I thought about telling her not to tweet it because it might offend someone! Then, I came to my senses and realized my dumb sense of humor was not based on any racist I grew a pair and agreed to let her tweet it. I'm sure we'll get grief for it.

Friday night I took my kids to visit my parents in Stewartsville, MO and my dad insisted on taking us to the new restaurant in town.  WOW!  I was impressed! The place is called Goldies Farmhouse Restaurant and it was incredible.  The woman who opened it was the chef at The Benton Club in St. Joseph, MO and her culinary skills are on display now in, of all places, Stewartsville, MO.  We had a family style fried chicken dinner with incredible rolls, mashed potatoes and gravy, green beans and corn.  Then we had some awesome desserts to top it off. The service staff was outstanding and the prices are reasonable. If you are ever in Stewartsville you must give it a try.